Shipping and return policies for Jogging House

Shipping Info
We ship worldwide. All cassette orders will be sent insured and with tracking. After an order is shipped, in most cases it takes around 10-14 days to arrive. But in sometimes it can take up to 20-30 days. When in doubt, please ask before placing orders.

Please make sure to check the status of your shipment with the tracking code provided in the shipping notification you receive from bandcamp once your order is on its way. It should work via the website of your local post a couple of days after your order was shipped.

As of July 1st 2022, vinyl LPs will be shipped WITHOUT tracking and insurance, as the DHL simply increased their prices for international shipments too much to make other options feasible. If you still want tracking, please get in touch before ordering. Cassettes will still be shipped WITH tracking.

We hope you understand that if an order is sent back to us because it was not claimed at your local post, we sadly need to charge you for a second shipping - or can only refund the price you paid for the items but not the shipping costs.
Return Policy
If you are not happy with your ordered item, you can return it within 14 days after you received it. Shipping costs for returned items have to be payed in full by the buyer. Once we receive the returned item, we will refund the costs for the item, but not for the initial shipping to the address you provided.

If a cassette or vinyl LP is damaged during shipping, we will replace it or refund your payment, depending on if the item is still in stock. If a cassette box or LP sleeve is damaged, we can either refund the (rather minimal) costs of these or try to pack a replacement together with a future order, depending on the physical size of said order.

When a shipped item is missing, we will initiate a search request via Deutsche Post/DHL, as all items are sent with tracking. Should it be lost, we will send you a replacement item or refund your payment, depending on if them item is still in stock.